Services and support are an essential part of Automature's total commitment to customer satisfaction. While we do our utmost in testing our software, and reviewing through our documentation, it is impossible for us to foresee all the unique ways our users would be interacting with our products. We try to address best usage practices through our online video tutorials, and we also offer on or off-site training on our products. On site training can be customized to suit the requirements of the clients' environment and application.
Our services and support infrastructure is designed to help when these avenues prove inadequate in solving our customers' needs. Our premium customers can browse or enter their issues directly into our customer support issue tracking system. Having a support contract provides our customers with quicker access to our support engineers, who will treat these issues with higher priority. Providing a support contract identification when entering such a case, will speed up our ability to respond to your issue quicker. Interacting with us through the online issue tracking system is highly encouraged, as it provides documentary trail of the issue, and any prior investigation reports.
For our community users, we provide free access to our forums for posing questions, that any member can respond to. While we monitor these forums regularly, we do not guarantee that we are able to provide a prompt response. These forums can be used to exchange best practice and tips regarding using our products, or discussing topics related to automated quality management domain